Mission:

Help visitors, residents, and employees feel comfortable, welcome, and safe in our community’s amazing Downtown. 

 

Scope of Services:

• Hospitality-Provide a warm greeting to Downtown patrons, sharing information and offering recommendations.
• Safety-Present a distinctive presence that deters crime, nuisance activity, trespassing, and unwanted behaviors.
• Partnership-Call on law enforcement and social service resources Downtown to work together to address challenging behaviors.
• Crisis Outreach-Engage individuals suffering from mental health crises and drug addiction in an effort to connect individuals with available resources in the community.

• Monday-Tuesday: 9am-5:30pm
• Wednesday-Friday: 7am-11pm
• Saturday-Sunday: 12:30pm-9pm

Training Partners

• Partners Include: City resources: Olympia Police Department, Ambassadors, Clean Team, Crisis Response Unit, Familiar Faces
• Others: Community Care Center (Substance Abuse/Mental Health), Department of Enterprise Services, Washington State Patrol

Training

• CPR, bloodborne pathogens, customer service, de-escalation, use of technology, lifting techniques, strategies for engaging with those experiencing houselessness, City ordinances and on the job training