Downtown Guides

Help visitors, residents, and employees feel comfortable, welcome, and safe in our community’s amazing Downtown. 
Scope of Services:
  • Hospitality-Provide a warm greeting to Downtown patrons, sharing information and offering recommendations.
  • Safety-Present a distinctive presence that deters crime, nuisance activity, trespassing, and unwanted behaviors.
  • Partnership-Call on law enforcement and social service resources Downtown to work together to address challenging behaviors.
  • Crisis Outreach-Engage individuals suffering from mental health crises and drug addiction in an effort to connect individuals with available resources in the community.
Hours of Operation:
  • Monday-Tuesday: 9am-5:30pm
  • Wednesday-Friday: 7am-11pm
  • Saturday-Sunday: 12:30pm-9pm
Training Partners
  • Partners Include: City resources: Olympia Police Department, Ambassadors, Clean Team, Crisis Response Unit, Familiar Faces
  • Others: Community Care Center (Substance Abuse/Mental Health), Department of Enterprise Services, Washington State Patrol
  • CPR, bloodborne pathogens, customer service, de-escalation, use of technology, lifting techniques, strategies for engaging with those experiencing houselessness, City ordinances and on the job training